There is non existent customer service department. For a break between calls, browse the development's many shops and restaurants, or explore the . With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Whether you work alone, you're growing a start-up, or you're running the world's most successful corporation our network makes it possible to work near clients, colleagues, or family. International Association of Better Business Bureaus. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Regus helps businesses find and create the right workplace for their people. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! When could I get my retainer back? This complaint was posted by a verified customer. $5520 Service Retainer on file. Have a question or issue with your current products and services? Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. I am a small business and cannot afford any of this. If it has been longer than 30 days, please get in touch so we can investigate further. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. August 31 The complaint has been investigated and resolved to the customer's satisfaction. Students will become skilled at addressing the concerns of staff and enabling cooperation through strategic best practices. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Customer service is simply poor. I realized that my 'request for a retainer' of my account portal had been disappeared. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. The company left an official comment on this complaint. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. October 23 [protected]@regus.com but did not receive reply. Avoid at all costs. We use dedicated people and clever technology to safeguard our platform. And we have the solutions to help you work this way. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. They charge your card for amounts more than stipulated on invoices! The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . It took almost 2 months. If it has been longer than 30 days, please get in touch so we can investigate further. They are scammers, and incredibly dishonest. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Your agreement end date is not until 10/31/2021. Your satisfaction is very important. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. (Update) Do not delete my post! You should receive your refund within 30 days after your agreement end date. Our advisors are ready to help you find the right place for you. The company left an official comment on this complaint. ive been trying to get my money back ever since. S. Where's gone them? Regus keeps its policy for payment from customers, only. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. And of course, they just charged me $244 for November. Regus' sneaky auto-renewal practices and abusive fee increases are utterly unacceptable. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. So now you can enjoy more, for less. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. Hard revenue focused. Reform Skills, now assist professionals across various domains with the help of strong instructor panel; a panel of certified instructors that play a crucial role in identifying and covering development needs for working professionals and delivering a 98.7% success rate. Avoid at all costs. At the end of your contract, they will automatically renew you without a signature and without consent. Unacceptable billing practices. Our fully serviced private offices offer teams of all sizes an inspiring environment to focus, collaborate, and do their best work. 4. Business Profile Regus Business Centre Office Space Rental Multi Location Business Find locations Contact Information 4449 Easton Way Ste 200 Columbus, OH 43219-7005 Get Directions Visit Website. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. How BBB Processes Complaints and Reviews. A member of our team will get back to you as soon as we have the details. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. I cannot stress enough the lack of professionalism and poor service. We appreciate your business. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. I contacted them about how processed my case after paying the fee for a virtual office. A fully-furnished office for individuals or teams, Customizable to match your brand and create your own office suite with private amenities. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Kind regards, Lorraine BruleGlobal Customer Service at Regus. I called them again, which procedure took my time for 3 hours. Were clear about this from day one. The complaint has been investigated and resolved to the customers satisfaction. Hi Mike, Im sorry if you felt the need to escalate this. This is a multi-location business. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. I would love the opportunity to help further but havent been able to identify your account. Its an automated process. I am a small business and cannot afford any of this. A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. I have been renting an office space at Regus in Kings Hill for over 12m now. However, we will ask you to go through some security steps as part of our fraud-prevention policy. On 26/10/22 we received an email from the legal department of Regus asking more certifications for Anti Money Laundering regulations in the United Kingdom and that we could not use any more the virtual address.We answered that this an important fact that should be known before the start of our leasing agreement, so we asked a full refund of everything we had pay. They often do so without adequately considering the effect these changes have on people within the organization. If you need further help, pleasespeak with our team member who is already in touch with you. Office staff are always friendly. He hung up my phone rather than transferring my call to them. This course is a must for every manager who aspires to be a leader and a success in his or her career. I couldnt see your email address or Regus account reference in your message. The complaint has been investigated and resolved to the customers satisfaction. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. When I told a receptionist about the issue, she told me it was a good sign, it usually disappeared when the refund process had been started. Find event and ticket information. We moved in to a Regus office in JAN 2022 and moved out JAN 2023. We also ensure all reviews are published without moderation. www.myregus.com) and go to End Agreement, where a specific section for refund request is available. I posted the review here and Sandra replied to me. So last week I logged in to cancel my membership. Share your photos and videos with others to prove the truth of your words. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. Manage all of your workspace and business needs. This company offers executive suites & office space, virtual offices and meeting rooms. Hard revenue focused. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. The knowledge and skills taught in this course are in line with the educational standards of the Association of Change Management Professionals and industry standards. If it has been longer than 30 days, please get in touch so we can investigate further. But the Regus does not have flexibilities, nor willing to retain long term tenants. BBB is here to help. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. GO LITERALLY ANYWHERE ELSE. I have been renting an office space at Regus in Kings Hill for over 12m now. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. Here is my summary to strive for a refund of the retainer. It goes against our guidelines to offer incentives for reviews. I told you my account number is 9054006! The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Sandra promised me to escalate my procedure below, however, when could I get it safely? on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. 6. It's an automated process. Originally, total costs 20k THB, but end up with 50k THB. Find out how we combat fake reviews. Receptionist only can communicate by email, even for the most important things for your business. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Office Space and Coworking prices are per person per month and are dependent on inventory availability. Fully furnished offices for individuals, teams, or entire companies, Customizable to match your brand with company logos and color schemes, Your very own space in a shared officeavailable by the hour, or the day, Includes everything you need to get to work, from WiFi to ergonomic furniture. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. We use dedicated people and clever technology to safeguard our platform. I look forward to receiving more information from you. September 14 Requesting your retainer refund is very easy: simply log into your online account (i.e. It is clean and smart and well organised. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. There is non existent customer service department. STEER CLEAR OF REGUS, Hi Mary, Im very sorry to hear of your disappointment.As you know, your new office has an increase in price due to the increase in size. I could talk with Myesha. It can take many months and still not response. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Companies can ask for reviews via automatic invitations. We have a team of specialists available 24/7 to help you find the best solution for your business. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. You should receive your refund within 30 days after your agreement end date. Hi Mike, Im sorry if you felt the need to escalate this. She replied to me by email that my case had been started. Regus Office rented: Wisma Atria Singapore However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Please email me at Lorraine.brule@regus.com with your company name and details. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. You should do so via your online account (www.myregus.com). If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. We will deduct any outstanding fees and other costs due to Us before returning the balance to You. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Regus does not communicate with customers via telephone. Such companies should not exist. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Submit a complaint and get your issue resolved. Private Office Space Shared Office Space Meeting Rooms Personal Desk Rental Shared Desk Space Virtual Consultations Location & Hours 17901 VonKarman Ave Ste 600 Irvine, CA 92614 Get directions Edit business info You Might Also Consider Sponsored Park Place Apartment Homes 356 1.1 miles away from Regus California Oracle Tower It is clean and smart and well organised. Setting up an automated payment is straight forward and can be done through the online portal. They said usually they will refund the retainer one month after the lease is over. So, the amount you can see in deposit balance tab on My Regus account is what you are going to receive after your contract terminates. Prices are subject to change and will vary depending on the specifically selected products and services. This review was chosen algorithmically as the most valued customer feedback. If I can assist you with anything else, please contact me directly at Lorraine.Brule@regus.com We may have received incorrect data. Company CEO: Linda Worthington Please remember that the retainer is refundable at the end of your agreement. We pay those as well. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Regus flagged this review for containing harmful or illegal content.Read more. Thanks again for your comments which help us improve. Hi Stephen, Requesting to have your retainer refund is an easy process. Our team members have always been in touch with you and worked with you to rectify this matter. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. I would like to help you further in this matter but haven't been able to identify your account. Theyre fully supported by a range of additional services, like mail forwarding, call handling, meeting rooms, office space, and business lounge access. BBB Business Profiles may not be reproduced for sales or promotional purposes. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care.
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