I got an email on December 29th saying I would get my refund in 7 days. Kay Jewelers is now hiring SEASONAL, PART-TIME, and FULL-TIME team members! Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 I said, I am more than happy to sign a receipt confirming I am picking up, but I wont sign this general release. Top of the Page, How long do I have to pick up my merchandise? I have over 8 years of experience working in retail and customer service. Well, every Kay policy should be the same. I also got an insane deal, it was just over $300 for a 14k white gold ring with 1/4 carat diamond. Not very customer friendly, Desired outcome: transition: all 0.5s ease; Immediately receive the case number. She lives out of state so I ordered online in her name and shipped it to her. FAQ. Desired outcome: The diamond in my ring fell out on May 7. We went to the Kay Jewelers located in Pentagon Mall. Sonya took the time to contact several Kay's to try nd track the band down. Do all rings come in the same size or are there different sizes available? Posted Meghirdetve tbb mint 30 napja. So don't forget to put the discount to use. I will be sure to share this with everyone I know. A company you know and trust. I am currently experiencing the same issue! Top of the Page, When will my credit card be charged for my in-store pick up? KAY Jewelers Accounts are issued by Comenity Bank. One customer, Makenzie Balderson from Richmond, Virginia, told BuzzFeed News her nightmare experience with Kay was a huge stress on her wedding planning. Top of the Page, Do all rings come in the same size or are there different sizes available? Learn moreIf your online purchase was picked up at the store, it must be returned to the store. I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. I googled it and it said do not put your rings in bleach, I did not know Clorox would damage my ring. Custom designed jewelry is not returnable. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. There was no one in the store but workers standing around . Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Mon. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Salary information comes from 25 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. * Watches must be in original condition (unworn and unaltered) and accompanied by the original packaging, instructions and warranty documents. Sign in to add more and ensure your Favorites will be available on all your devices. I gave them the ring to have it repaired and they have lost my ring and will not replace it. The cost of ESP is based on the amount of your jewelry purchase. - did not follow up. Our Company All Rights Reserved. If requested, can I have my merchandise gift wrapped at the store? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. They worked together to approve a replacement bracelet for about the same value. I just want to take time to praise Sonya at the Park City Kay's location. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. Corporate Phone Number: +1-441-296-5872. I highly recommend this store and customer service representative. Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? Or you may exchange it within 90 days of purchase at any Kay Jewelers. Of some multiple emails still have gotten nothing back. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Your Jewelry Consultant is ready to talk! KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Well, then I asked to look for a replacement that is the same as the one got lost. IF YOU WANT QUALITY JEWELRY DO NOT SHOP AT KAY JEWELERS. How will I know when my order is ready for pick up at my KAY Outlet store? When I ordered my 2nd custom band, I received an email including pictures of my supposed wedding set Share your photos and videos with others to prove the truth of your words. All other gemstones are referred to as semi-precious. This is the WORST business to deal with. I want my phone conversation, which was recorded according to Fahim at customer service, reviewed for all the information that was told to me on that call. An expert can help you narrow down options and find the perfect jewelry. Monday to Friday: 7 AM 1 AM ET. How can we enhance your Kay experience today? I mostly enjoyed the shopping experience from here. border: 1px solid #515666; $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Vous avez un problme similaire? The store manager showed total disregard for the loss of a ring that had immense sentimental value to my boyfriend. Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. November.25.22 5:20pm. I will NEVER shop at Kay again. Often, support service operators "redirect" customers to the site with a request to first . How do I know I can trust these reviews about Kay Jewelers? Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. A copy of your current Kay Jewelers Credit Card Agreement may be obtained by contacting customer service at the following link. No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. I want the additional 5% off. Please try again. Don't worry, the conditions for using this coupon are very broad. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Top of the Page, What is a special ordered item? I ordered a necklace for my aunt for Christmas. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I also went to the doctor to ask about and probably have to go back since its getting bigger! I have purchased a second wedding ring and it was the WORST MISTAKE EVER! We received a bill charging us all of the incurred interest. In order for your Diamond and Gemstone Guarantee to remain in effect, you must have your diamond and/or gemstone inspected and have the inspection documented every 6 months by an authorized representative. They say I had 60 minutes and denied cancelation. Kay Jewelers Review | Excellent Quality and Stunning Beauty. I would like to receive my e card immediately. I paid to have it fixed once and waited, so i think thats fair. If I do not hear from someone in a timely manner, I will be contacting my attorney and taking the company to small claims court to resolve this issue. I bought 2 rings from kay. Friends told me not to shop at Kay, overpriced and jewelry is poor quality. You will receive an email (and text message if selected at checkout) advising you when your order is shipped and another email when your order is ready for pick up. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. 30 days? I have spent a ton of money at Kay's because of Chris. Shortcut: Press 1, then press 1, the press 0 twice. 5. 8:30am - 10:00pm; Long story a left without my ring that is paid in full and they are holding forcing me to sign the release. Learn more Chatting with Kay Jewelers Customer Service. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. HotDeals uses cookies from third-parties or affiliate networks to Give us a CallIf you have any questions concerning your jewelry or this Guarantee, please contact the store nearest you or contact Customer Service. Fun delivery. Box 659728. 8:30am - 10:00pm; Tue. .owl-carousel .owl-controls .owl-pagination .owl-page span { If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Kay Jewelers provides services in the field of Clothing Accessories - Other. Extended service plan: Style finder: My ring is absolutely beautiful and the employees at the Oglethorpe Mall location went above and beyond outstanding customer service!! I bought a family necklace for myself and when I picked it up from the store in Forsyth Illinois I told them it is way smaller than what it looked when I looked at it and personalized it online. Unfortunately, there are quite a few good reviews about the company's support service. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. The Vice President, Bethany Spain will make up false information not to give a refund. 2023 Genesis FS Card Services, Inc. (NMLS #1549514) 14600 Greenbrier Parkway, Beaverton, OR 97006 When I brought it in, they said it would be $450 to repair. MORE+, Buy now! Then I could buy the warranty after the repair for a few more hundred dollars. Positive and energetic Store Manager with drive to meet and exceed goals set by company. It can take up to ten days for this service. Find trusted, reliable customer reviews on contractors, restaurants, doctors, movers and more. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! They have been horrible to deal with for a refund. Credit options: Then when I said I thought it was 30 days from when I picked it up, they said ok. Then I was told the district manager said no and that was that. Kay Jewelers is blessed to have such a dedicated, professional, knowledgeable and caring employee! Signet Jewelers Ltd. - Kay Jewelers. The processing time was one day longer than estimated, but shipping was a day shorter, so it worked out. What colored gemstones are considered precious? Enter Street Address, City, State or Zip Code. I wish they could be bottled and distributed for anyone doing their job everywhere. } Useful. .left-navigation .nav-link a:hover, cart reminders from KAY at the cell number used . Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Later I was told it was a custom order and not returnable for that reason. What is KAY Jeweler's return and refund policy? . In order to start the call, please close this box and then unblock your mic in your browser settings. Kay Jewelers competes in Retail industry. Lease Purchase ProgramLearn MoreApply Now Top of the Page, Do you offer engraving? Saturday: 9 AM 10 PM ET. Desired outcome: I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. I had it insured and it appraised almost 30% more than what he paid for it!! I was they would call me by end of the day to let me know, off they did not calll. Go ahead. I am currently a very dissatisfied customer. His parents had purchased jewelry at Kay's for many years. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. You all are Rock StarsSheena. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. I went to pick up and the associate could not find my ring- what a mess? This company was holding a sale on their rings. This company is HIGHLY UNPROFESSIONAL. It can take up to ten days for this service. What address can I use? We aim to provide readers with the most up-to-date information available about today's consumer products and services. I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Get questions answered and resume your conversations easily! Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. KAY at Your Service. Get buying tips about Jewelry Stores delivered to your inbox. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. You can find contact details for Kay Jewelers above. We appreciate that you've chosen Kay Jewelers. Found great customer service from Dustin and Xochitl and got a great deal.
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