Join the 271 people who've already contributed. No manager their so explained to the receptionist what the issue was and advised her that the statements had cost me so to make sure to return them. Here are 8 tips for writing great reviews. | Read 21-40 Reviews out of 266 Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Poor customer service and conflicting information provided by staff! Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. And update your website!!!! Friendly staff always happy to help. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. Consistently fail to keep to their own opening and closing times. The staff are friendly and the gym is very tidy. Its hard to believe this is actually a trading company (for now!). I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. The staff are always so friendly, helpful and encouraging when you need it the most. They've also had bad reports in the paper. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness Center TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 12% 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 19 hours ago Huddersfield gym- horrible service Absolute disgrace of a place rude obese staff. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! a nice open plan gym. But no way to resolve it. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. Be friendly. Stockton On Tees - AVOID!! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! My only criticism is that the drinks holders on some of the machines eg-treadmills, are not very clean, just a little grimy. The money left my account and from that date I have never heard anything from them. Great gym, always really clean. I go to the gym because its an only female gym, however its extremly dirty. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. I've always felt so welcome at TruGym and enjoy making my daily trips. i, Be vigilant about their policies. The only classes worth attending are the ones run independently, much better than the loud lacklustre performances of the staff. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. Anyone can write a Trustpilot review. Dont join the gym. Join the 261 people who've already contributed. This was a friendly gym in Boston Lincolnshire. Not all members have access to phones/tablets perhaps a notice board with weekly timetable of classes blown up big for members to view prior to booking classes would be useful.Details of personal trainer would be advantageous.Thanks, All round very happy with Trugym but it does get quite busy and think it could do with some expansion. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. as a regular memeber of this gym i feel it as it is my responsibility. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Companies can ask for reviews via automatic invitations. I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. Great equipment and when broken is fixed quickly. How many stars would you give TruGym? If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. Was mis-sold a deal by staff which they say is my own fault for believing what a representative said to me. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. I email head office never got a reply. I joined truGym last week in Maidstone. Ive requested an email back and a call and have been told a customer representative will be in touch. The main reason that I joined is for the Les Mills Combat class. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. beyond me , they have sullied their name. not enough space for stretching n exercise. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. How many stars would you give TruGym? The showers always break down the toilet doors are broken and one of the toilets leaned to the side. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. However, you are likely to be ignored. All rights reserved. I signed up to the gym and have been going daily as i am very consistant with my training. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. The changing rooms are filled with lockers and very clean - there is a cleaner in there every night i go in. I have paid for a year's membership through GymFlex and have no idea how to get my money back. We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Fuming to be honest. I appreciate that it is a budget gym and the range of equipment is adequate. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. This resulted in TruGym blocking me me on twitter. This seems to be the case for all former members not just me. 0 star! Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The response by the manager was delayed and unprofessional. This week i have attended a tone class and a body pump, both were identicle. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. Lovely gym with great facilities! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. I used to be with DW you in Huddersfield then true gym took it over. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. Find out how we combat fake reviews. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Anyone can write a Trustpilot review. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Informed them that I was moving house and therefore cancelling my membership. I'm really disappointed that the Les Mills classes were stopped without any form of surveying or feedback from gym members. Our friendly staff are always on hand, whether it be advice with training, or to talk about your membership - we're here to help. A wide variety of equipment to suit your personal needs. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). These companies sure know how to work the direct debit magic to help themselves and rip of people. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. How many stars would you give TruGym? We use an external company to collect, manage and process direct debit payments. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. They definitely make it difficult to contact them through their website. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. How many stars would you give TruGym? The pool is excellent. Absolutely shocking customer service. Your experience matters. It goes against our guidelines to offer incentives for reviews. However I have a major issue with the classes that are run as well as the management of the club. kept it quiet from staff aswell ! Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. If you like swimming, prepare to be hugely disappointed! It has been three weeks and no one has been in touch. The staff, although minimal, are friendly and helpful. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Management is awful only good thing about trugym . After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. PREMIUM EQUIPMENT Needs improving but here is hoping it gets there! Seems like nothing is ever cleaned. Trugym Chathamarrrgh!!! 2023 Trustpilot, Inc. All rights reserved. We use dedicated people and clever technology to safeguard our platform. Most of the equipment is very old and remains unfixed for long periods of time. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. CON's / The gym is a mess! However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. There were a lot of guys when we went waiting outside. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Many thanks, I've been going to the gym in Luton for few months , staff is rude and not helpful at all, even thou it's a women only gym they will allow men to walk in with a minute notice after complaining i've been ignored and treated rudely.Cancelled my membership and direct debit has been still taking off my account every month.Customer service hard to contact still fighting for refund and stopping the direct debit .Terrible experience, Have been going to this gym before it was called fitness first and this so called company took it over . Top gym with great facilities and friendly staff that are always willing to provide support and advice. there are no fitness classes like totally shredded in the evening. The management are useless and very unfriendly. How many stars would you give TruGym? why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. I signed up back in August, waiting absolutely ages for it to open. Weights are all over the place. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. We also ensure all reviews are published without moderation. without helping me with the issue in any way at all. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Pool full of screaming kids. Good luck TruGym you are going to need it! They definitely make it difficult to contact them through their website. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. | Read 21-40 Reviews out of 264 Published on: January 2, 2023. Their finance company, Harlands, make it difficult for anyone wanting a refund and good luck with getting a reply from any of the owners. It does seem that there are other members who have also not been refunded. I have been trying to contact them for a refund for months and have been completely ignored. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. | Read 61-80 Reviews out of 267 They now refuse to refund monies taken. I tried to speak to the gym they said there was nothing they could do. Firstly, thank you for reporting this to us. It goes against our guidelines to offer incentives for reviews. THE WORST customer service i have ever had the misfortune to encounter. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym.
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