Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. The medical costs approximately $450. I interviewed at Qantas (Sydney) in Feb 2023. I interviewed at Qantas (Sydney) in Mar 2022, as group meeting that present of marketing about the company and individual interview that introduce your self and questions about job position and roll play when you meet hard customer, I applied online. If you were to talk to my references or any past colleague and manager, they would tell you that I am reliable in doing what I say and saying what I do at all times. You can submit an application for a role on our Careers site via the 'Apply' or 'Apply with LinkedIn' button located at the top of each job listing. When you call this number, you'll be connected with a customer . Very prompt. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. how did you handle it? On top of letting the customer know that you can't meet their need with this particular request, it is more important that you use your ability to problem solve and provide the best service possible by taking the time to search for more options for the customer. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. how to verify an unverified sender in outlook. Did you strive to go above what was required of you? Most importantly, be sure to talk about the things you learned in that job that you will be able to use in this role as a Customer Service Agent. This would also be a great time to point out the benefits of flying with our airline so the customer knows that they are getting the best bang for their buck. Join to connect Qantas. If you were to be hired as the next Customer Service Agent at Qantas Airways, you would be receiving payment from passengers for flight tickets. See the complete profile on LinkedIn and discover Sonia's connections and jobs at similar companies. A poor customer experience and how did you handle 2. If you think you are eligible then you can go for the next process to apply for Qantas cabin crew jobs. Be honest about the experience you have that relate to these two items. I am aware of other accessory and grooming policies that your airline has. If you've already created your profile, you can sign in and access your application and personal information to update if necessary. the questions were behavioural based (situation based); Tell me about a time you had to work with a difficult co-worker? I believe that the skills I've learned, which include being a strong communicator and problem solver, will enable me to excel in this role. Prior to applying to and interviewing at Qantas Airways as an Airline Customer Service Agent, it is important to know that there are strict regulations for background checks for airline staff. "Success in my last two jobs really showcased my ability to multitask. Are you good at math? Qantas Airways Limited 4.0. My current role in Customer Service finds me working with customers on processing their orders, checking shipping costs for them, and verifying current pricing on products. Benifits outstanding. The Qantas Airways reservation number is ^1:832:460:1113^. Start your trip in the exclusive surrounds of one of our world class airport lounges. I knew that there were great options out there for automated phone systems to route customers to the correct person, but our management had been hesitant in the past to utilize a system like that. I do have a tattoo on my upper arm that would never be exposed, and I always keep my hair neatly styled and cut on a regular basis. You appear confident, tech-savvy, and curious, all of which are great attributes that the interviewer will appreciate. A lot of transactions were also handled by credit or debit cards, and I had to help customers work the self service pad for transactions. I am proficient in the entire Microsoft Office suite and am a go-to for colleagues on anything in Excel and PowerPoint. Since one of the other interview questions was about being neatly groomed and wearing a uniform, you might want to mention these here too. ", "We were having trouble with employees putting in timesheets, so I researched online timesheets and found a solution to this, I proceeded to set this up, train the employees to use the timesheets, and then implemented their use, then each week all timesheets were automatically on my computer for processing.". It's not enough to just have experience, though; talk about the ways in which you excelled while you completed these tasks. While he still mumbled a few extra words after that response, I know he got the point that he was being very out of line to our staff for his mistake, and he apologized to our cashier after receiving his new sandwich. To help keep the passengers and the entire crew at Qantas Airways safe and well, the airline industry has strict safety requirements that all employees need to adhere to. Designed for small to medium businesses. Here are the basic requirements you need to fulfil before applying for the cabin crew vacancy at Qantas Airways. As you answer, keep this in mind. This employer has not claimed their Employer Profile and is missing out on connecting with our community. What was the end result? When did you have to say no to a customer. For example, I worked in a bakery where I took calls and directed them to the right departments. They have really good training and they are a very supportive, helpful and fun company to work for A poor customer experiences and how did you handle it. Our customer service teams represent us on the ground and in the air. I think they were two to three minutes each. All of these experiences have taught me to be patient, empathetic, and solutions-oriented. You might also mention that you would be honest about not knowing the answer but would assure the customer that you would find it out for them in a timely manner. Earning points couldnt be easier. They also asked if you are prepared to work shift work and work on public holidays and special occasions, eg Christmas. Candidates interviewing for International Cabin Crew and International Cabin Crew Melbourne rated their interviews as the hardest, whereas interviews for Cleaner and Ground Handler roles were rated as the easiest. You must create your own answers, and be prepared for any interview question in any interview. As you respond to the question of what being a professional on the job means to you, it is important to understand that professionalism is defined as the level of excellence that is expected of a professional, and this definition directly applies to this role in the way that you handle yourself and your service to others while on the job. Also, reiterate to the interviewer that you always strive to be professional. Search Qantas timetables for Qantas, QantasLink and Jetstar flights. To build out your answer more, can you talk about all the hats you had to wear when you ran your own business? I interviewed at Qantas (Sydney) in June 2017. That's definitely very impressive. I applied online. "In this particular situation, I would be very forthright with the customer and let them know that their desired flight is sold out and would refer to any particular policies that the airline has about overbooking with the customer. If you have ever flown commercially, you know that all staff of the airlines look the part and walk the part of being a true professional on the job. During my three years on the job, I never had an issue with an imbalance at the end of a shift. This employer has not claimed their Employer Profile and is missing out on connecting with our community. Possible answers are. Compare and book travel insurance for your next trip. As you prepare for you interview, think back to a job you held where adherence to regulations was important in the work you performed, describe that experience to the interviewer, and explain the steps you took to ensure you were following all policies. Be the first to find this interview helpful. This will give you the best chance of being short-listed for the next stage. Each area is marked : role play - interview- group activity and that is how you are successful all based on points, The process took 3 months. I applied online the Qantas website and I got an email about a week later for chat interview. As passengers come off of a flight that just landed and prior to the passengers boarding the aircraft for the next flight out, Qantas Airways staff quickly work to prepare the plane. For some others I know the process was shorter and others much longer. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Describe a time when you went gone over and beyond for a customer? I interviewed at Qantas in Feb 2023. Can you talk about a time when you worked effectively with others as part of a team? Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Information about visas, health and more. I applied online. To try and help them find a solution, I would work with them to find other available flights that would meet their schedule. The process took 3 weeks. How long did you run them? The process took 1 week. Would you have any issues in doing this? In my current job, I focus on safety by ensuring that lobby areas are clean and free of germs, and that there is no clutter in travel areas that would make for a tripping hazard. As an Agent Team Member, you will receive. The first time you apply, you'll need to create an account with us. It's great that you met with your coworker privately and then later escalated the issue when the situation didn't improve. I'm accustomed to talking to customers, suppliers, and contractors on the phone. As a cashier, I was responsible for making sure the the shelves were fully stocked around my register during my shift and I would do so at times when foot traffic at the registers was slow. 10808. I was in a panic. After that they invited me to attend the Assessment day. Common stages of the interview process at Qantas according to 136 Glassdoor interviews include: Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Excellent! The medical costs approximately $450. How would you handle a combination of scenarios with competing priorities? Browse our travel recommendations for Australia and beyond. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. This is a strong answer. With the pizza chain, it was knowing our entire menu off the top of my head and knowing the hot specials each day. Be specific with your answers they want examples Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. If you don't have exact experience with more government set regulations, reassure your interviewer that you are a team player who follows the rules by talking about other roles where company rules dictated your work. 25 followers 25 connections. Prior to your interview, make sure to do some self reflecting to be able to accurately describe your communication style, why it works for this kind of job, and highlight one area where you think this job will help you become a better overall communicator. An active listener? The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. ", "I work great in a team environment, I am courteous and listen, but if I have an idea, I am not afraid to speak it! Qantas is committed to storing and managing your information in accordance with our Privacy Policy, and at all times you will have full access to view, update or even remove your profile. Discuss why your business would have suffered if you weren't familiar with every aspect of it. Based on the urgency and importance of the tasks? Great! It consisted of being welcomed and then being split into different groups. Celebrating their centenary in 2020, Qantas now flies more than 50 million passengers per year to more than 85 destinations in 14 countries and territories across the world. Ways to check-in for your flight including online and on your mobile. Founded in 1920, they are one of the oldest airlines in the world. Dates shown above are approximate. As well, Qantas Airways requires that an employment verification check does take place as well, where the airline will look into at least the last 10 years of your employment history. Describe the upfront and honest approach you would take with your customer and set a timeline for finding them an answer. Book 10 or more passengers travelling to the same destination. 7 day a week rotating rosters, (Part-time Shift work), min 20 hours per week. Remind the interviewer of how excited you are to familiarize yourself with their company. Basic question of how you handle conflict in a work place and tell me about a time you had conflict with a colleague etc. You come across as very level-headed, reasonable, and balanced. Aww crap I was in a panic. Choose the seat that suits you before you get to the airport on Qantas operated flights. "I do have a valid driver's license and have held mine without any restrictions since I was 17 years old. Then, explain the steps you would take to find the right person with the answer. Accepted Offer. Great! What was your favorite team work and what did you do for it, Glassdoor users rated their interview experience at. The process took 1 week. Assesment Day - Involvled a introduction to the company and its values. Company/Organisation: Qantas: Job Post: Break out chat with some TA and Cabin Crew to answer any questions you may have about the role. Prior to your interview, try to research the particular image standards that the airline you are interviewing with has, and be able to speak about the standards and your compliance during the interview. The process took 2 months. Connect with a local pet sitter to mind your pet while you're on holiday. Customer Service Agents are based in Sydney, Melbourne, Brisbane, Perth, Adelaide and Canberra, some regional areas, and . This employer has not claimed their Employer Profile and is missing out on connecting with our community. Fluent in 3 different languages to help communicate with customers that might find a barrier while trying to express themselves. Pretty much stay calm and try defuse and resolve the situation as the Customer is irritated. If hired for this role, I would make sure that I learn and adhere to all CASA regulations while on the job.". Whether you're looking to make a new reservation or modify an existing one, the customer service team at is more than happy to assist you. Describe a time when you had to deal with a difficult customer, what was Th outcome and what would you have done differently. I interviewed at Qantas in Feb 2023. We do not have advertisements on our pages but we do try to make money through paid-memberships. If you have any sort of cashier or other cash handling experience, be sure to let your interviewer know what that job entailed in this regard. Finally, can you use the STAR method (situation, task, action, result) to talk about a time when you successfully multitasked? Firstly it was a one on one interview. This especially comes into play when you are . "I would not have any issues with the dress policies that you have in place for your staff. All in all 4 weeks from application to offer Description: Customer Service Agent (Job Number: 025639) Work Type: Part-time. I applied online. Performing a high level of Customer Service for both domestic and international passengers Check-in duties, gate assist with passengers boarding and arriving flights Working on a 7-day rotating shift, processing payments and helping service all areas of domestic and . Is there an example you can cite of a time when you had to say no to a customer? describe a time you saw a staff were doing something dangerous It's great that you have experience in this area. I interviewed at Qantas in Feb 2023. ", "I am assertive and attentive, and I will listen and respond directly, but I know when to use empathy when required or be more direct if need be. Because you will be working face to face with both customers of the airline and staff as well, your interviewer wants to know that you are comfortable in your own shoes when it comes to communication on the job. We believe the journey should be as exciting as the destination. Qantas Airways Limited is an Australian airline headquartered in Sydney with hubs throughout the rest of the country. ", "Yes, being a business owner I did need to know more than one role, sometimes I had to wear many hats!". I interviewed at Qantas (Melbourne) in June 2017. To get at your ability to be as knowledgeable as possible in this role, your interviewer is asking this question to see if you've had to do this in any previous roles you've held. What did you accomplish while you operated them? Your interviewer will be looking to hear that you are able to handle the situation with ease at Qantas Airways. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Several examples include: Competitive salary and shift penalties. Shared on January 10, 2020 - Customer Service Representative - Los Angeles, CA. At Qantas Airways, you would be expected to come to work each shift in uniform and neatly groomed. Apologizing and then trying to find the answer or passing the customer along to someone who can help them are all great ways to assist someone with a question you don't know how to answer. what decisions did you make? Good interview day. As a Customer Service Agent at Qantas Airways, you will be expected to provide great service, accurate information, and resolve issues for potential customers over the phone. I interviewed at Qantas (Brisbane) in July 2016. An online application process followed by a request to submit a video interview with customer service related questions. Why? "In my current role handling incoming customer calls to our business, I am often asked questions that I don't know the answer to. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Fly with us and discover the Qantas difference. Reviews from Qantas employees about working as a Customer Service Representative at Qantas. We may utilise Behavioural Event Interview questions which are designed to get you to talk about how you responded to or handled specific situations or events in the past. Qantas doesn't accept unsolicited resumes. The only item that shows up on my criminal record is a reckless driving violation I received eight years ago for driving too fast in icy conditions and hitting a tree alongside the roadway.". I applied the position online, and it took one month to process. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. We do this by creating interview questions that we think you might be asked. Common problems addressed by the customer care unit that answers calls to [1^858^609^0482] include Change Flight, Baggage Problem, Refund Flight, Special Request, Flight Inquiry and other customer service issues. We had some group activities together and a one-on-one interview afterwards. You will find recent job openings at Qantas airlines in multiple job positions like Cabin Crew, Flight Attendants, Pilots, Catering Service, Ground . These may be used as an additional objective, reliable and relevant assessment method. The process took 4 weeks. If you do have past experience in working a phone line, talk about that experience and the skills you used to provide great service. Information about visas, health and more. A poor customer experience and how did you handle 2. Get ready for your big adventure with our dedicated family section. One shift I was working as the night lead, we had a very angry customer from our drive through who came into the store after receiving his order. they gave me 5 questions. At some point during your conversation, your interviewer will be looking to hear about your personal motivation for becoming a Customer Service Agent at Qantas Airways. Recently being a business owner I would deal with a multitude of calls ranging from customers to suppliers and contractors, so I feel I have the capacity to deal with over-the-phone matters". Had the opportunity to ask questions about the platform/technologies that a successful candidate would get to work on. Your new position as Customer Service Agent will see you performing in a professional and consistent manner to ensure the various sections achieve their customer service standards. Stage 2 was a role play. I applied the job via their website and Qantas sent a link for a digital interview, took 10 mins only. I applied online. "I've always prided myself on being a true professional in any job that I've held during my career. The process took 2 weeks. If the role you are interviewing for is customer-facing say you have strong communication skills which will help when working with customers. I applied online. Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Why do you think you're a great fit for the role? Motivated and resilient change management champion who strongly believes in the power of collaborative teamwork and continuous improvement and experienced Customer Service Expert with a demonstrated history of working in the banking and aviation/service industry. 2. In my current role, I know our entire product catalog and services our technicians provide to be able to help diagnose customer issues. Whether a customer is experiencing a major delay or a customer is traveling for a life altering reason, you need to approach them with empathy and professionalism no matter what that situation brings your way. what was the resolution?. You'll need to fulfil local residency, citizenship or visa requirements to live and work in the country where the position is based at the time of application. How to connect with us through Social media platforms. incl. Excellent! The process took 7 weeks. Lastly your Interview 2 on 1, one asks the questions as the other writes the answers you give. did anything happen? Join Qantas Frequent Flyerorsubscribe to Red Email today. I interviewed at Qantas (Brisbane) in Jul 2016. View Sonia Fernandes' profile on LinkedIn, the world's largest professional community. Have you ever had a difficult situation with a customer and how did you resolve it? Read our Terms of Use for more information. Final part was a team activity where you are in a life raft scenario and they watch to see your answers and how you work in a team. What is the interview process like at Qantas. Apologizing, trying to find another solution, and listening are all great ways to deal with a disgruntled customer or someone you have to say no to. I explained to him that while our drive through menu did explain all condiments on the sandwiches, I'd be happy to have another sandwich made to his order at no extra cost. Getting to wear multiple hats? What would you bring? Followed by a group exercise with the table youre sat at. I interviewed at Qantas (Melbourne) in Jun 2017. Have a question or concern? . It was 5 questions about customer services. I applied online. Nice! I interviewed at Qantas (Sydney) in June 2017. They would tell you that I have excellent communication skills, the ability to problem solve as part of a larger team, and that I bring a positive attitude to work on a daily basis.
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