The trusts referral to treatment time (RTT) for admitted pathways for surgical services had been worse than the England overall performance since July 2015. Requires improvement They supported staff to develop their skills and take on more senior roles. Leadership, governance and culture were used to drive and improve the delivery of high-quality person-centred care. To use this service you will need to buy a pre-paid card. The incidence of both pressure damage and falls had shown a sustained improvement over time. Official information from NHS about Eastbourne District General Hospital including contact details, directions, opening hours and service/treatment details Departments and services - Eastbourne District General Hospital - NHS We rated it as good because: Published Staff understood how to protect children, young people and their families from abuse and the service worked well with other agencies to do so. The intensive care service used procedures to ensure that patients received safe and effective care. If Aurora is not the appropriate place for a patient, our Patient Services team is very knowledgeable about other organizations and services available and is happy to assist individuals in obtaining the services that best meets their needs. Acute Admissions Limited Headquarters. Nhs Trust Hospital Jobs in Eastbourne - 2021 | Indeed.com Skip to Job Postings , Search Admissions FAQ . Eastbourne District General Hospital. To contact PALS at this hospital: phone 0300 131 4784. email esh-tr.palse@nhs.net. The practice development nurse also supported healthcare assistants to achieve the national care certificate and had helped to develop a new initial training and support programme for newly qualified nurses. In the interim, time spent in the hospital receiving observation services should count toward the three-day stay threshold. We visited the telephone triage area and the community midwives office. There remained gaps and inconsistencies in the quality and completion of patient records. In some of the records we looked at we found missing referrals, no evidence of consistent risk assessment and evidence of the discharge of a patient at significant risk of self-harm or suicide. Theatres staffing met the recommendations of the AfPP and ward level planned nursing staffing versus actual staffing was usually met, albeit with temporary staff. They managed medicines well. RM AMHFKY - Protestors including MP's and opposition candidates march against cuts to local maternity services in Eastbourne. Pyjamas or a nightdress, and a bed jacket, cardigan or dressing gown. We last inspected in October 2016 and rated urgent and emergency services as requires improvement overall. We accept all major insurances as well as Medicare and all AHCCCS plans. Bexhill-on-sea, Hand hygiene audits showed sustained high levels of compliance with results maintained above 97% since February 2016. Staff assessed risks to patients, acted on them and kept good care records. privacy policy, NATIONAL HEALTH SERVICE: EASTBOURNE DISTRICT HEALTH AUTHORITY. The service used innovative ways to engage with patients and the community to plan and manage services and all staff were committed to improving services continually. Staff recognised incidents and reported them through the electronic reporting system. The Patient Advice and Liaison Service (PALS) offers confidential advice, support and information on health-related matters, for patients, their families and their carers. It has 22 beds and two operating theatres and 129 employees. Acute Admissions Unit - Level 3. The service managed safety incidents well. 6 June 2018. We appreciate your support in asking your friends and relatives to only visit during visiting times. This was our first inspection of the Eastbourne midwife unit. We rated safe as requires improvement and well-led as good and the Eastbourne Midwife Unit as requires improvement overall. Some aspects of service planning were expanding to meet increased patient demand. 0300 131 4500, Provided and run by: Staff throughout outpatient services put patients at the centre of what they did. We saw dedicated areas for children in the main outpatient waiting areas. Explore Your Treatment Options : You . We support protected meal times. Key services were available five days a week with out of hours and weekend cover also available when needed. Strong clear leadership seen, staff felt well managed and well led. Eastbourne District General Hospital. Staff felt able to raise concerns, report near misses and report incidents. We saw incidents and lessons learned documented on team minutes and observed it happening within safety huddles. The trust recognised the difficulties in matrons completing clinical and administrative work and they have introduced matrons assistants. If you have any dietary requirements, please speak to the nursing staff and they will assist you. Options for food and drink had improved for patients in the clinical decisions unit but audits of the use of the malnutrition universal scoring tool (MUST) noted poor compliance with trust standards. Your information helps us decide when, where and what to inspect. The service controlled infection risk well. They were focused on the needs of patients receiving care. On the day of discharge you may be transferred to a discharge lounge to wait for your transport home or for your medication. Standards for the completion of safeguarding training were variable with all staff meeting the requirement for level 1 training. The trust was compliant with the intercollegiate document, safeguarding children and young people: role and competences for health care staff (March 2014). Current mandatory and statutory training for nursing and medical staff did not meet trust targets. Storage space is limited, but where possible, please bring with you or have brought in for you: We recommend that you ask a relative to take home any money or valuables you have on you when you are admitted to hospital. the service is performing exceptionally well. Call us today, 24/7, for a free, confidential assessment. The plan for your discharge from hospital will start on your admission to hospital. The senior team demonstrated a significant focus on improving sepsis screening and treatment. 1 - 20 of 32 Intermediate /after hospital care services in Eastbourne. The service had enough staff to care for patients and keep them safe. Our nurses will speak with you regularly to address any worries or concerns you may have, however please discuss any concerns you have with them at anytime. The service had a vision for what it wanted to achieve and a strategy to turn it into action, developed with all relevant stakeholders. Every adaptation was offered to make the appointment as comfortable and relaxed as possible. Data provided by the trust showed improvements in the implementation of the sepsis pathway. UK Covid-19 hospital admissions are highest since July with ICUs in London, North West & North East worst hit. Where the NEWS score was elevated to a higher level there was automatic review by the medical emergency team. The hospital staff tried to ensure that the individual needs and preferences of patients were met. Overall: Good. Kings Drive, Eastbourne, East Sussex, BN21 2UD There was evidence of effective multidisciplinary working with the hospital intervention team the security team and specialties when these were available. Learning from the use of the major incident plan included the addition of ophthalmology staff to the list of contacts in the event of a major incident. Slippers or shoes that fit properly, to avoid slips or falls during your stay in hospital. Most staff did not meet the trusts 90% target for mandatory training completion and demand pressures on the service meant staff often found it difficult to attend training. 25 January 2023. Kent Surrey and Sussex Air Ambulance (G-KSSC) pays a visit to Eastbourne Hospital this afternoon RM 2J6FRBR - Air ambulance transports critically ill patient from Eastbourne hospital to suitably equipped medical facility. The programme aims to give an up-to-date view of hospital maternity care across the country and help us understand what is working well to support learning and improvement at a local and national level. Quality checks were carried out to make sure staff were clearly documenting observations on arrival and during childrens stay on the ward. If you need assistance to stop smoking please speak to a member of staff who can refer you to the appropriate service. We rated it as good because: Published In addition patients consistently spent longer in the emergency department than the national average. Leaders understood the challenges to quality and sustainability, and were taking action to address them. the service is performing badly and we've taken enforcement action against the provider of the service. TN40 2DZ. 877.870.7012. Get alerts when we inspect. Aurora East. We will ask you to sign a property and valuables disclaimer on your admission as part of the admission documentation process. The trust had been sent a letter by the Secretary of State congratulating them on being one of the most improved emergency departments nationally. This programme addressed issues such as how appointments were booked, queuing systems for specialist doctors, clinic duration and capacity and demand leading to positive results for patient services and patient experience. Source: Epic and KFF analysis of Epic Cosmos data Get the data PNG. If you provide contact details, we will be in touch about your request within 10 working days. If youre staying in hospital as an inpatient youll be made comfortable and be cared for by our dedicated teams. the service isn't performing as well as it should and we have told the service how it must improve. Appraisals were consistently carried out, fit for purpose and focused on staff achievements and goals. Latest data is for the East Sussex Healthcare NHS Trust, which covers the DGH, Conquest and Bexhill Hospital. It has a number of medical and surgical wards and specialist units, a 24-hour Emergency Department and a full range of diagnostic services including Magnetic Resonance Imaging (MRI), Computer Tomography (CT) and Interventional Radiotherapy. Subscribe now for regular news, updates and priority booking for events, All content is available under the Open Government Licence v3.0, except where otherwise stated, 179 - East Sussex and Brighton and Hove Record Office (ESBHRO), East Sussex and Brighton and Hove Record Office (ESBHRO), About our The safeguarding team had recently been expanded and was addressing specific areas of the trust where shortfalls in practice were identified. However, monthly audits indicated low levels of compliance with trust standards relating to mental capacity assessments. 0300 131 4500, Bexhill Hospital 30-32, Gildredge Road, Eastbourne, East Sussex, BN21 4SH . The incident-reporting system indicated consistent oversight from the senior team and a detailed approached to establishing the causes. The identification, reporting and investigation of incidents had improved significantly since our previous inspection. Black and minority ethnic (BME) reported that they felt supported and accepted as part of the hospital workforce. One team of staff felt their manager was less approachable and they felt less supported but this appeared to be about an individual middle managers approach. Staff knew where to access support and information. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and . There was a continuous improvement programme in place across administrative services that included health records. The recently introduced electronic observation recording system had led to improvements in the management of deteriorating patients. The trust was established as East Sussex Hospitals NHS Trust on 1 April 2002, taking its current name on 13 May 2011. It shows just 7 Covid patients in hospital across the Trust, with two on ventilators. Senior staff told us most wards have full establishment of staff at the start of a shift. Managers monitored the effectiveness of the service and made sure staff were competent. NICE guidance was used, monitored and audited in a number of clinical specialities, for example, Parkinsons quality standard (QS164). The Ridge, St Leonards-on-Sea, East Sussex, TN37 7RD This included in the completion of baseline observations and information critical to monitoring patients for deterioration. Community & mental health inspection reports for Eastbourne District General Hospital can be found at East Sussex Healthcare NHS Trust. Each report covers findings for one service across multiple locations. This maternity thematic review was a focused inspection; we inspected the domains of safe and well led using the CQCs established key lines of enquiries (KLOES). the service is performing well and meeting our expectations. Not all complaints were answered within 30 days of their receipt as per trust policy and people were not made aware of the trusts complaints response deadline. In general, medicines in theatres were well managed but we observed the block signing of controlled drugs which was contrary to best practice guidance. This meant any child presenting at risk from complex mental health issues after this time, would be transferred to the short stay paediatric assessment unit or Conquest Hospital site for overnight admission until assessment by a mental healthcare professional could be safely carried out. Admissions. They had received training in the Mental Capacity Act 2005 and knew how this impacted on their work. TN40 2DZ, In . 24/7 Patient Services Helpline (877) 870-7012, Aurora West 6015 W. Peoria Ave. Glendale, AZ 85302 Map. the service is performing exceptionally well. This information will help us make improvements to the website. the service isn't performing as well as it should and we have told the service how it must improve. The trust had made clear improvements to the way health records were managed across the organisation. Eastbourne Station to Eastbourne District General Hospital by train, bus and walk. We observed staff following national best practice guidance in theatres. There were times still when patient records were not available for pre-assessment clinics and consultations. Call us today, 24/7, for a free, confidential assessment . Quality improvement work had begun within speciality clinics and there were plans to develop this across outpatients as a whole. They were visible and approachable in the service for patients and staff. Our rating of this service improved. Demand for mental health services far outstripped capacity. This reflected a rating of inadequate for safe, requires improvement for effective, responsive and well led and good for caring. The service was tailored to meet needs of individual people and are delivered in a way the ensure flexibility, choice and continuity of care. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Hospedia gives you access to many television and radio stations and a dedicated telephone number. You can find further information about how we carry out our inspections on our website: https://www.cqc.org.uk/what-we-do/how-we-do-our-job/what-we-do-inspection. The department performed similarly to or better than national averages in the Emergency Department Survey 2016 and between November 2016 and December 2017 in the time from arrival to initial assessment. However the mental health liaison team had introduced monthly multidisciplinary meetings and responsive debriefs with the ED team to review care and effective use of mental health pathways. We are dedicated to the wellness of INDIVIDUALS, their FAMILIES and the COMMUNITY through prevention, intervention and treatment via our inpatient and outpatient services. Inadequate Any addresses or telephone numbers that you might need. Our hospital radio services provide a variety of programmes, free of charge, including daily request shows. Click on the Bus route to see step by step directions with maps, line arrival times and updated time schedules. Four closures were due to lack of medical and nursing staff at Friston and six of these closures were due to insufficient paediatric nursing staff/skill mix of staff at the Conquest Hospital site to care for two patients with mental health issues needing one to one care whilst on the ward. Provide SDEC services at least 12 hours a day, 7 days a week. [3] [4] In 2021 the trust bought the private hospital Spire Sussex Hospital, which is physically linked to the trust's Conquest Hospital in Hastings. In the period from September 2018 to August 2019 there were 50,922 inpatient admissions and 229,647 outpatient appointments at Eastbourne District General Hospital. Staff were clear about their roles and accountabilities. Provision for patients with mental health needs was variable. Infection prevention and control standards were variable. There were readily observable changes made across the trust in relation to never events that had occurred, with learning widely disseminated. The childrens outpatient unit provided families with various clinics for children living with health conditions. However, changes to the clinical unit management team led to a lack of engagement with ITU staff, making it difficult for clinical staff to develop plans for the future. Overview. Recent audits took place for JAG (joint advisory group on gastrointestinal endoscopy) accreditation, which they are currently awaiting the outcome. Multidisciplinary working was apparent across a range of specialities within outpatients. There may be occasions when the only bed available is in a mixed sex area. We interviewed leaders to gain insight into the trusts leadership and governance model of the service. Services offered were antenatal care, day assessment unit which ran on Mondays, Wednesdays and Fridays, telephone triage assessment line and low risk childbirth, pregnancy vaccination and postnatal clinics. Learn more about PALS. 5. . People were respected and valued as individuals. How to get to Eastbourne Hospital by Bus? Any prescribed tablets and medication that you usually take at home. Money for the television and phone system by your bedside. The key aims of these services are the prevention of unnecessary hospital admission, to facilitate early hospital discharge, to prevent premature or unnecessary care home admissions, and to enable people to live as independently as possible. Alcohol Care Teams are embedded in Conquest hospital in Hastings and Eastbourne District General. This meant there were 107 babies born at the midwifery led unit from October 2021 to September 2022 this was lower than previous years. The trusts urgent and emergency care Friends and Family Test performance (percentage recommended) was better in comparison to the England average. We spoke with 6 staff members to understand what is was like working for the service, including midwives, maternity care assistants and housekeepers. Mr Lawson refuses to engage in onerous pre-tests, so there is no entrance exam. Record all patient activity in EDs, urgent treatment centres and SDECs using same day emergency care data sets. Holliers Hill, Bexhill-on-Sea, East Sussex, TN40 2DZ Consultant vacancies were listed on the service risk register and the latest available data noted 69% of patients were reviewed by a consultant within 14 hours of admission against Royal College of Emergency Medicine guidance. This may not apply if you are coming in for day surgery or minor procedures, or in areas that require specialised care for example the cardiac unit and intensive care unit. An established escalation process involved progressively senior staff as waiting times increased and capacity decreased. Admissions Unit - Eastbourne DGH - Information for the day of your surgery This information gives you some advice and helps you prepare for your procedure and visit to the Admissions Unit at Eastbourne DGH. Browser Support When things went wrong, staff apologised and gave patients honest information and suitable support. Earlier recognition and identification resulted in more timely review by the critical care outreach team, who had oversight of all NEWS Scores for all patients in the hospital. Staff truly respected and valued patients as individuals. 0300 131 4500, Eastbourne District General Hospital We will involve you and, with your consent, your family, carers or friends as appropriate. This was a very significant improvement and meant that decisions about the care of complex patients were being made at the right level of seniority. The service took account of children and young peoples individual needs and made it easy for people to give feedback. Leaders and staff understood and knew how to apply them and monitor progress. In the week beginning on April 3, 2021, hospital admissions were 85.5% of what would be expected based on historic patterns. Leaders had the integrity, skills and abilities to run the service. There was a system in place to identify patients who might be a little confused and need careful support in decision making.The coloured butterfly markers allowed staff to differentiate these patients from those with more advanced dementia.The dental team provided exemplary planning of care for patients with learning difficulties who needed dental surgery. There were clinical side rooms and a community midwifery hub. Matrons assistants support matrons with the clerical side of their job such as monitoring training compliance, collecting, and collating data for clinical audits. Staff had an understanding of what informed consent entailed. There were business continuity plans in place for use in the event of a major incident. Mental health services were provided by another trust. Records were brief and suggested limited discussion and challenge. The healthcare assistant team had been awarded as unsung heroes for their work in improving the patient experience and in most of our observations staff demonstrated a commitment to kindness, compassion and empathy. Staff were aware of the duty of candour and gave patients honest information and support. This included no month in which patients were admitted, transferred or discharged within four hours of arrival. Operated by Southern Service and Stagecoach South East, the . The vision and strategy were focused on sustainability of services and aligned to local plans within the wider health economy. This meant that often children with complex needs did not have access to this important resource. All staff received a quarterly newsletter called you said, we said and gives staff information of common risks and examples of learning from incidents. Pre-assessment clinics were thorough, and parents had time to ask questions and understand their child's conditions and treatment. Published Staff said matrons and senior nurses were visible and supportive within the department, they felt valued, listened to and respected and felt confident to raise any concerns with their line managers. Let us know. Toiletries, including a hairbrush or comb, soap or a soap substitute, toothbrush, toothpaste or denture cleaner, and any shaving equipment needed. At least one standard in this area was not being met when we inspected the service and. 01323 645 555 View details. The service managed safety incidents well and learned lessons from them. Provided and run by: East Sussex Healthcare NHS Trust. Medicines management had been added to the safety thermometer as an additional performance measure. AURORA BEHAVIORAL HEALTH SYSTEM is Arizona's largest free-standing psychiatric hospital system. They understood and managed the priorities and issues the service faced. Doctors, nurses and allied health professionals worked together to provide integrated care that met the needs of patients. The service did not keep their risk register updated. This included an extension of the Hospital Intervention Team to 12 hours each day and a planned increase of overnight mental health team availability.
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